SchoolReach Parent Notification System

Olympia Uses Text Messaging to Provide Emergency Notifications:
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Olympia CUSD #16 now uses text messages to provide parents with emergency notifications, and other important info.  If you would like to receive text messages, you can "opt in" this way: using the phone that you want to receive the texts, send a text message to 68453 with the word Yes in the body of the message. You will receive back a confirmation text that you are registered to get Olympia texts in the future.
You may opt out at any time by texting that number and entering the word No.

If you need further assistance, please contact Scott Powers in the Technology Department (scott.powers@olympia.org or 309.379.6011).


SchoolReach Message Delivery Basics:



Live Answers: Saying “hello” followed by a pause, will cue message playback. Multiple “hellos” may delay playback. If system does not detect your voice wait for playback.

Answering Machines: Be sure that machine messages are free of any extended pauses and that the machine picks up within 40 seconds of ring time (4-5 rings).

Here’s how voice detection works:

1. The system detects and measures the voice energy when the phone is answered.

2. The system measures this energy in combination with the background noise and line impairments.

3. If the system determines that it is a “live” answer, it will immediately start playing the message.

4. If the system determines that it is a machine, it will wait for three full seconds of silence before playing the message with a maximum wait time of twenty seconds.

5. If the system cannot make a determination, it will default to answering machine thus requiring several seconds of silence for the message to play. In this case, you may hear a prompt to “press any key to hear the message immediately.”

Some reasons for false detection:
1. Loud background noise; television, radio, general noisy environment.
2. A cordless phone that has static or other foreign noise.
3. Not saying “hello” or repeatedly saying “hello”.
4. Cellular phones which, when called, have the ‘ringback tones’ music option.
5. Answering machine/voice mail greetings which are too long or have long pauses in speech.

What can be done to remedy this?

1. Do not say “hello” more than once. If the system detected your answer incorrectly, all noise will reset the three-second counter.

2. If, after you answer, the message does not immediately play, cover the mouthpiece of the phone to cutout all background noise. The message should begin after three seconds.

Also note that any telemarketer blocks may prevent you from receiving SchoolReach Messages.

What to do if you think you’ve missed a SchoolReach voice message:
Any recipients can call the Message Retrieval Line number: 855-955-8500, from any direct-dial phone that received the SchoolReach message.  At the time that you dial in, the SchoolReach system will pinpoint the exact messages sent to your number and allow you to choose the option to hear the last message sent or up to the last 30 days of messages. 

Olympia is glad to provide this means of school-to-home communications in an effort to make sure our children are safe and secure. If you have any questions, please contact Scott Powers, Technology Director, at (309) 379-6011, ext. 1110.